Training Description

A JummikPlus Global Services Head of Department (HOD) is an officer responsible for leading and coordinating a designated department of the Agency. The HOD organizes the department’s people, resources and activities, implements company objectives and protocols, and ensures that the department performs effectively in line with the Agency’s standards and goals.

Role
Lead, coordinate and supervise a specific department of JummikPlus Global Services by translating organizational objectives into departmental activities, managing personnel and resources, monitoring performance, and ensuring that departmental operations support the overall objectives of the Agency.

Key Activities
Departmental planning, staff supervision, duty assignment, performance monitoring, day-to-day operations management, resource coordination, staff training and development, quality control, interdepartmental coordination, client or customer support, reporting, policy and protocol implementation, problem-solving, and departmental development.

Responsibilities
Lead the assigned department, organize departmental personnel and resources, assign and monitor responsibilities, establish and track performance expectations, ensure approved procedures and protocols are followed, identify and resolve operational problems, coordinate departmental resources, ensure personnel complete required training, maintain service and quality standards, coordinate with other departments, handle or escalate significant client and operational matters, prepare departmental reports, implement company policies and decisions, recommend improvements, and take responsibility for the overall performance and development of the department.

Training Focus
JummikPlus Global Services knowledge, departmental leadership, planning and coordination, staff supervision, performance management, operations management, resource coordination, training and employee development, quality control, interdepartmental coordination, client and customer support, reporting and record keeping, policy and protocol implementation, problem-solving, departmental growth, accountability, leadership communication, and organizational standards.