Training Description

A JummikPlus Global Services Resources Manager is an authorized professional who helps JummikPlus clients and customers manage and utilize their available resources effectively in pursuit of their goals and resolution of their problems. Unlike a conventional manager who manages an organization, a Resources Manager focuses on managing and coordinating the resources, opportunities, capabilities and support available to a client or customer.

Role
Provide Coaching, Counselling, Coordination and Consulting services to help JummikPlus clients and customers identify, organize, utilize and improve their resources so they can achieve their desires, goals and objectives.

Key Activities
Client resource assessment, coaching, counselling, consulting, coordination, guidance, recommending, referring, connecting clients with relevant people and resources, identifying opportunities, providing instructions and education, and helping clients develop practical approaches to achieving their goals and solving problems.

Responsibilities
Understand clients’ goals, needs and available resources; help clients identify practical ways of utilizing their resources; provide appropriate coaching, counselling, coordination and consulting; recommend or refer clients to relevant resources, services, people or opportunities; coordinate available resources and activities where authorized; provide guidance and follow-up; maintain appropriate client information and records; and handle any other official responsibility entrusted by JummikPlus Global Services.

Training Focus
JummikPlus knowledge, Resources Management principles, Resources Manager responsibilities, resource identification and assessment, goal and problem analysis, Coaching, Counselling, Coordination and Consulting, client communication, guidance and recommendation, resource and opportunity matching, referral and partnership processes, problem-solving, ethical and professional conduct, client confidentiality, documentation, reporting and performance expectations.