Training Description

A JummikPlus Global Services Agent, also known as a JummikPlus Agent, is an individual authorized to represent JummikPlus Global Services and attend to its clients and customers on behalf of the Agency at their assigned Point of Assignment, in accordance with the Agency’s mode of operation. An Agent serves as a local point of access to the Agency’s services and also acts as an intermediary between the Agency and its Remote Employees where required.

Role
Represent JummikPlus Global Services at an assigned Point of Assignment by providing clients and prospective clients with access to the Agency’s services, information, guidance and support, while carrying out authorized operational responsibilities on behalf of the Agency.

Key Activities
Sensitizing people about JummikPlus services, explaining how the Agency’s services work, responding to client complaints and inquiries, guiding clients and prospective clients, enrolling clients in services, reviewing and approving or declining authorized client requests, and carrying out other official responsibilities assigned by the Agency.

Responsibilities
Represent JummikPlus Global Services and its platforms appropriately, provide accurate information and guidance to clients and prospective clients, follow approved operational procedures, handle client inquiries and complaints responsibly, process authorized client requests, maintain proper records and communication, liaise with Remote Employees where necessary, and perform any other official responsibility entrusted to the Agent.

Training Focus
JummikPlus knowledge, Agent responsibilities, client and customer relations, service and product knowledge, communication, client enrollment procedures, request handling, approval and decline procedures, complaint resolution, operational procedures, interaction with Remote Employees, professional conduct, reporting, and performance expectations.