Training Description

A JummikPlus Global Services Community Servant is a person engaged by JummikPlus to serve members of a community by providing assigned professional, technical, practical, social or support services, identifying community needs, connecting people with appropriate resources and opportunities, and contributing to the effective solution of community problems.

Role
Provide useful services and practical assistance directly to community members, identify community needs and opportunities, connect people with appropriate JummikPlus resources and services, and support approved community-focused activities within the Community Servant’s assigned area and responsibilities.

Key Activities
Community service delivery, community needs identification, practical assistance, professional and artisan services, community resource connection, outreach, public information and education, community support, local opportunity identification, service coordination, relationship building, community feedback, problem reporting, community development activities and other approved community-focused assignments.

Responsibilities
Provide assigned services professionally and responsibly, identify and report community needs and problems, assist community members within their area of responsibility, provide approved professional, technical or artisan services according to their competence, connect people with appropriate JummikPlus services, resources, professionals and opportunities, participate in approved community outreach and support programmes, coordinate with Agents, Professionals, Artisans, Partners, other Community Servants and company personnel where necessary, communicate approved information to community members, identify local employment, business, service and partnership opportunities, maintain respectful relationships with community stakeholders, protect company, client and community resources entrusted to them, maintain appropriate service records, submit required reports, gather community feedback, escalate matters beyond their authority or competence, and comply with JummikPlus policies, applicable standards and ethical requirements.

Training Focus
JummikPlus Global Services knowledge, Community Service principles, Community Servant responsibilities, community engagement, service delivery, needs identification, problem solving, public communication, community outreach, resource and opportunity connection, professional and artisan service standards, service coordination, client/community relations, record keeping and reporting, resource protection, ethical conduct, safety and escalation procedures, community development, handling feedback and complaints, continuous learning, and performance expectations.