Training Description

A JummikPlus Global Services Client Relation Officer (C.R.O.) is an authorized representative who communicates with clients, prospective clients and members of the general public to create awareness, provide clear information about the Agency’s services and products, build familiarity with the Agency, and help connect people with the appropriate JummikPlus services.

Training Description

Role
Create awareness and familiarity between JummikPlus Global Services and the public by sensitizing and engaging people about the Agency’s services, identifying their needs or interests, and directing interested individuals to the appropriate JummikPlus Agent or service channel.

Key Activities
Public sensitization, client and prospective-client engagement, service and product awareness, marketing through direct communication, answering inquiries, identifying potential client needs, guiding interested individuals, inviting prospects to Agent Points, booking appointments, and creating awareness of JummikPlus services.

Responsibilities
Represent JummikPlus Global Services appropriately, explain the Agency’s services and products clearly, engage clients and prospective clients professionally, respond to complaints and inquiries or refer them to the appropriate authority, guide people concerning available services, identify potential needs and opportunities, connect interested prospects with Agents or appropriate service channels, create partnerships where authorized, and handle any other official responsibility entrusted by the Agency.

Training Focus
JummikPlus knowledge, Client Relation Officer responsibilities, service and product knowledge, public sensitization, communication and conversation techniques, client engagement, marketing procedures, needs identification, handling inquiries and complaints, prospect conversion, appointment booking, Agent handover procedures, partnership development, professional conduct, reporting, and performance expectations.